1 Job in Salem, NH
The CCS Companies is Hiring a Customer Service Agent Near Salem, NH
Are you looking to work a Monday - Friday schedule AND make a great base pay AND make an amazing BONUS!?!?
The CCS Companies are hiring for our 8:30am - 5pm & 9:30am - 6pm shifts in our Salem NH location!
Hourly pay for the position is $17.00 - $19.00 based on experience. On average our associates are currently earning between $23.00 - $27.00 per hour after bonus, with experienced associates making over $30.00 per hour after bonus!
No experience is necessary - we provide a dedicated 2 Week Paid Training Program to help you be successful immediately PLUS a $1000 Welcome Bonus!
Why Work for CCS?
- Earn $1000 Welcome Bonus just for completing training!
- Bonuses are paid every 2 weeks and you will receive an extra bonus payout 4x a year!
- Generous Paid Time Off Package of 3 weeks to start, PLUS you will receive an extra 1 week after 2 years for a total of 4 weeks PTO!
- No wait period on benefits for all new hires! You will be eligible on your first day! Blue Cross/Blue Shield Health and Dental Package, Vision and FSA options.
- Weekly & Monthly Prizes and Giveaways - Red Sox/Celtics/Bruins Tickets, Gift Cards and more!
- Excellent Employee Referral program – make an extra $1500 referring great people!
- Competitive wage and recognition programs, 401k with employer contributions, paid training, tuition reimbursement and so much more!
- Paid Holidays including your Birthday off and a Floating Summer Holiday!
- Advancement Opportunities! Recognized in 2024 by HR.com for Best Coaching and Mentoring Program!
ESSENTIAL FUNCTIONS:
- Maintains a professional and customer-friendly manner with each account.
- Maintains knowledge and compliance with all applicable federal and state laws (e.g. FDCPA, UDAAP).
- Handles outbound and inbound calls professionally and knowledgeably, following the appropriate scripts when necessary; occasionally fields inbound calls with the same professionalism.
- Negotiates payment plans and settlements with our clients’ customers based upon client-specific parameters.
- Identifies disputes promptly and ensures proper resolution.
- Participates in various problem-solving and decision-making activities, as required.
- Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.
- Promotes effective working relationships with their team and other CCS departments to help achieve department/company goals and objectives.
- Maintains work areas and equipment in conditions as required by department standards; operates assigned equipment and performs all activities in a safe manner.
- Performs other tasks as may be assigned by manager/supervisor.
QUALIFICATIONS AND REQUIREMENTS:
- Minimum 1 year in a Customer Service position preferred.
- Strong interpersonal and verbal communications skills.
- Moderate typing skills required (35 wpm).
- Basic math and written communication skills.
- Bilingual/multilingual language skills desirable.
- Ability to be receptive to feedback, willing to learn.
- Ability to be receptive and responsive to change and to embrace continuous improvement.
- Ability to maintain a predictable and consistent full-time work schedule.
- Must successfully pass background check.
EDUCATION REQUIREMENTS:
High school diploma or equivalent required, college degree preferred
Interested? Apply Today by clicking the link! or call our Recruiting Hotline at 603.257.9011 and ask for Helena!
The CCS Companies is an Equal Opportunity Employer, Veteran and Diversity Candidates strongly encouraged to apply.
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Experience level:
- 1 year
Shift:
- 8 hour shift
- Day shift
- No nights
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- In-person
Application Question(s):
- This is an in office only position. Are you able to work in office fulltime?
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Salem, NH 03079 (Required)
Work Location: In person
Job Summary
Full Time
Insurance
$41k-51k (estimate)
05/03/2024
08/29/2024
ccsusa.com
NORWOOD, MA
500 - 1,000
1966
STEVEN WEISS
$50M - $200M
Insurance
Related Companies
About The CCS Companies
The CCS organization provides expert solutions in the following focused specialties: Credit Collection Services (CCS): CCS is widely recognized as one the nations largest and most successful collection firms. Since our inception, we have tirelessly focused our resources in providing the most professional customer service approach to debt recovery. This is largely the reason high-profile creditors utilize our services coast-to-coast. CCS offers seasoned solutions to the following industries; Banking, Cable, Education, Financial Services, Healthcare, Insurance, Retail, Telecommunications, and U ...
tilities. Customer Contact Solutions (CCS): CCS is a complete multi-channel contact center, offering clients a variable versus fixed cost solution. We provide Automated Voice Messaging programs utilizing advanced text-to-speech technology and inbound/outbound IVR functionality, free to end user and SMS text messaging, e-mail, as well as live agent / on-shore call center solutions. ClaimAssist (a division of the CCS Companies): ClaimAssist is one of America's largest revenue cycle management companies. We offer decades of experience servicing healthcare providers nationwide. We employ a dedicated team of experienced healthcare specialists who navigate the entanglements of the legal system to increase your reimbursement rates. We leverage proprietary system technology with industry best practices to ensure we achieve maximum reimbursement while identifying and appealing any short paid claims. To view our current job openings, please visit www.CCSCareers.com.
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The job skills required for Customer Service Agent include Customer Service, Call Center, Problem Solving, Written Communication, Verbal Communication, Decision Making, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Agent positions, which can be used as a reference in future career path planning. As a Customer Service Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Agent. You can explore the career advancement for a Customer Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Agent jobs
Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.
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Step 3: View the best colleges and universities for Customer Service Agent.
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